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How It Works
1. Take five minutes and think about the tone you want to set with your team. Do you want people to feel more engaged? More connected? More motivated? Write down 3 adjectives that describe the tone you want to set.
2. Select a day this week to observe your team's rituals. Grab your fav notepad and pen and jot down your observations based on the following questions:
A. How does our team start the day? End the day?
B. How do we begin meetings? How do we end meetings?
C. How do we talk about wins (e.g., hitting a sales target, winning new business, solving a customer problem)?
D. How do we acknowledge or celebrate a job well done?
E. What other rituals consistently show up on our team?
2. Once you've captured your observations, take 10 minutes to examine any rituals you've noted.
- In what way does the tone you want to set (see your adjectives in #1) align with your team's rituals?
- In what way does the tone you want to set not align with your team's rituals?
3. For the second question in #2, what might be a new ritual you can put in place to better align with your intended tone? Here's some inspiration from other companies:
- OXO has an entire wall where lost gloves are hung to remind their team of all the different types of hands they must design their products for.
-At Southwest's HQ employees gather on the roof for Monday afternoon landing parties where they have drinks, watch Southwest planes land at the nearby airport, and rate each pilot's performance.
- At Starbucks new retail hires are "required to taste and document their reactions to all the coffee blends on offer at Starbucks" in order to show how important it is to know the product.
4. For the ritual you identified in #3, consider your time horizon. Is this the kind of ritual that will be important for just the next quarter or does it have longer term implications? If it has longer term implications consider how this tradition might support your team's growth in 6 months, 1 year, and 5 years down the road.
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